An emergency service included in every flat deposit. In emergencies at home – lost keys, blocked drain, pests, break-in – we arrange help around the clock and cover the costs up to CHF 1,000 per call-out, no excess.
On 0848 001 848, option 'Assist', around the clock. Have your name or contract number ready.
- Immediate measures after damage
- Door opening and temporary lock after losing keys
- Temporary securing of the home
- Unblocking of drains
- Pest control, removal of wasp, hornet and bee nests
- Referral to blocking hotlines for lost payment cards
All tenants with a valid Swisscautionen24 certificate for residential premises. Assist is not included for business premises.
For repairs your property manager is responsible first. If they can't be reached – at night, at weekends, on public holidays – or you've lost payment cards, call Assist. Once your manager agrees, you can also use Assist during the day for immediate measures.
Regional, vetted specialist firms that we select by trade and availability. You don't have to look for anyone yourself.
Up to CHF 1,000 per event, no excess. Costs beyond that you discuss with your property manager or your insurance.