How it works
From lease to release – digitally
How a Swisscautionen24 deposit works from the property manager's perspective.
The process
- 1
Tenant applies or you send us the details
The tenant applies online – or you send us the details from the lease by email or via the contact form.
- 2
We check and guarantee
Creditworthiness and documents are checked. After the premium is paid we issue the certificate.
- 3
Certificate goes to you
You receive the original digitally and by post on request. The tenant gets a copy.
- 4
During the tenancy
Report changes to the lease, tenant changes or new guarantee amounts to us by email or via the contact form.
- 5
Move-out and release
When you report the move-out you can release the guarantee without a claim or file a claim. We pay recognised claims up to the guaranteed amount.
What happens with a claim?
If the tenant has caused damage or not paid rent, you file the claim by email or via the contact form. If the tenant agrees or there is a final court decision, we pay you the amount up to the guaranteed sum directly. We then recover it from the tenant – Swisscautionen24 carries the risk, not you.