Lost keys, blocked drain: what to do in a home emergency?
Night, weekend, nobody reachable? How to act – and what HomeAssistance covers.
Published on · Swisscautionen24 · 4 min read
Emergencies rarely happen during office hours. Knowing the right steps keeps you calm.
Water leaking
Turn off the main tap, cut power in affected rooms, warn the neighbours below. Then call the property manager – or, if nobody answers, HomeAssistance.
Locked out
Don't force a window, don't call a random locksmith from the internet. Call Assist: we send a vetted firm, cover the door opening and a temporary lock.
Blocked drain
No chemical drain cleaner in old pipes. Assist arranges the unblocking and pays for immediate measures your property manager doesn't cover.
Wasp nest
Don't remove it yourself. Assist refers a specialist firm and covers the costs.
Cards lost
Block them immediately. Assist connects you with your bank's blocking hotline.
HomeAssistance is included in every flat deposit: around the clock, up to CHF 1,000 per call-out, no excess.
Your money stays with you.
Rental deposit guarantee without a blocked bank account for flats and business premises across Switzerland. Apply online, get your certificate, keep your money.
Apply now